CSIRO Australia gets on top of service delivery with new tool

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[1] CSIRO Australia has deployed a new tool that would help service delivery employees keep on top of things.

[2] It has deployed the Atlassian’s JIRA Service Desk to speed up service delivery across the organisation.

[3] According to CSIRO’s deputy CIO, Euan Sangster, service delivery times have reduced by a factor of four and pushed the overall productivity up a couple of notches since deploying the service desk.

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[Source] Australian Information Technology News – CSIRO Australia gets on top of service delivery with new tool