How Call Journey lets you measure the effectiveness of every conversation

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[1] Australian company Call Journey has come up with a voice analytics software that measures the emotions and sentiment expressed by callers.

[2] The Call Journey software goes beyond speech to text conversion by spotting vocal elements unique to a speaker and determining the caller’s gender, emotions and sentiments.

[3] Call Journey director of enterprise intelligence Andrew Lamrock said that the technology can be used at the IVR (Interactive Voice Response) stage to pre-identify callers.

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[Source] http://www.itwire.com/business-it-news/business-technology/67535-how-call-journey-lets-you-measure-the-effectiveness-of-every-conversation