Feedback failures as unhappy customers stay silent

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[1] Based on research, most customers have poor feedback mechanism and often do not express their discontentment towards a service or product.

[2] But a Melbourne tech startup is changing this scenario by enabling companies to gather their customers’ feedback in a single platform through the Glow Feedback mobile app .

[3] The Glow Feedback mobile app can be availed by companies and banks at $1 per day.

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[Source] Australian Information Technology News – Feedback failures as unhappy customers stay silent