[1] Bank of Melbourne is planning to significantly reduce the time it takes customers to get their queries resolved via new features on its mobile banking app.
[2] According to Bank of Melbourne chief executive Scott Tanner, the new bank’s “Connect” feature will be able to cut down the average call resolution time by 25 per cent.
[3] The key to the new feature is the pre-existing authentication channel baked in to the app which allows for secure identification of customers through a four-digit password or fingerprint digital technology.
[Source] Australian Information Technology News – Bank of Melbourne’s new app cuts waiting time
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