PIN system to improve deafblind access to telco service centres

[1] The Assisted Access study by Able Australia has proposed a new model to make it easier for deafblind consumers to access telco customers service call centres.

[2] The Study concluded that a solution could be the use of a personal identification number (PIN), providing an alternative to voice identification.

[3] The model was funded through the Australian Communications Consumer Action Network (ACCAN) Grants Scheme.

[Source] Australian Information Technology News – PIN system to improve deafblind access to telco service centres