The Australian Taxation Office (ATO) leads the way with voice biometrics

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[1] ATO will be leading the way in voice biometrics with the hope that its effort in deploying the VocalPassword in August last year and FreeSpeech in April will pay off.

[2] The VocalPassword and FreeSpeech are products of US-based Nuance Communications and promises to deliver better customer experience and swifter resolutions for those seeking assistance.

[3] In Australia, Nuance has signed deals with Westpac, Telstra, Optus and Vodafone, among others.

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[Source] Australian Information Technology News -The Australian Taxation Office (ATO) leads the way with voice biometrics