Contact centre business set for biggest change in 30 years: Dimension Data

  |   Written By by admin ON

[1] According to the Dimension Data Global Contact Centre Benchmarking report, digital interactions at call centers around the globe are expected to overtake voice in the next two years.

[2] A total of 901 organizations in 72 countries across Asia-Pacific, the Americas, Australia, Africa, Middle East, and Europe participated in this year’s survey.

[3] The information helped Dimension Data to confidently say that contact centers will manage more digital interactions than voice in the next 24 months.

contact centre

[Source] http://www.arnnet.com.au/article/568829/contact-centre-business-set-biggest-change-30-years-dimension-data/