Perth gets half Telstra’s ‘foreign’ complaints

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[1] Customers are unsatisfied of how overseas call centers are handling their complaints.

[2] Western Australians are as dissatisfactory as the call centers located in India and in the Philippines.

[3] Telstra chief executive David Thodey predicts Australia will be freed from call center jobs in five years time.

call centers

Source: http://www.afr.com/p/technology/perth_gets_half_telstra_foreign_IAcA1HHE3kcQBMMwsh4HdM